What is TQM in the pharmaceutical industry?

Pharmaceutical literature does not offer any common definition for the term ‘quality’. The idea implied in most definitions is the idea that the drug product has to meet customer needs. Customers cannot assess the quality of their drugs and this is the reason why governments have to step in with rules and regulations to ensure the quality of medicines.


A study of the history of drug regulations reveals that most laws were enacted in response to tragedies that occurred when patients received drugs that were contaminated or not properly processed or incorrectly labeled. This led to a focus by drug makers on Quality Control – the process of testing the quality of products manufactured in their facilities.


As time evolved, and pharmaceutical processes grew more complex, it gradually came to be realized that no process is perfect all the time, and there are drifts from normal functioning. The best testing methods may miss detecting a problem because the destructive nature of the testing means only a few samples drawn at random can be tested. Thus, there was a realization that relying on mere testing of products at the end of the manufacturing process is an ineffective (and costly) way of trying to ensure quality.


According to regulatory bodies across the world, high-quality drug products are those that can be relied upon to deliver the desired clinical effects with consistency. Consumers of medicines need to know for sure that the drug products they are consuming are of good quality, safe for consumption, and will be effective in relieving them of their ailments. This quality can be guaranteed only if the products have it built into them right from the very first stage of design of the product and process. Realization of this basic principle led to the International Conference on Harmonization (ICH) in 2002, introducing a hitherto unheard-of term in the drug processing field – the concept of ‘Quality by Design’ or QbD.


Quality by Design


The ICH guideline Q8 (R2) Pharmaceutical Development defines QbD as, “A systematic approach to development that begins with predefined objectives, emphasizes product, process understanding and process control, based on sound science and quality risk management.”


To achieve the objective of QbD, it is important to understand product characteristics and study process characteristics using a combination of prior knowledge and experimental studies. From this data generated during product development, it becomes possible to decide which quality parameters in starting materials are the most important, and which critical processing factors need to be controlled to achieve a product with all the desired quality attributes.


The ICH Q10 guideline says that a Pharmaceutical Quality System is one that “assures that the desired product quality is routinely met, suitable process performance is achieved, the set of controls are appropriate, improvement opportunities are identified and evaluated, and the body of knowledge is continually expanded.”


What is TQM in the pharmaceutical industry

Fig: Quality by Design


In other words, a robust pharmaceutical quality system is the key to supplying customers with high-quality drugs. Such a system has the following characteristics:


• Aligned with requirements of current Good Manufacturing Practices (cGMP)

• Science-based and risk-based

• Comprehensive

• Proactive and accountable


Developing such pharmaceutical quality systems is the key to efficiently meeting patient requirements. Because they deliver consistent quality, these systems also serve to increase the confidence of regulatory bodies about the organization’s commitment to quality.

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